Terms of Service

Last Updated: May 31, 2026 (Version: 2026-05-31-v2)

These Terms of Service (“Terms”) govern your access to and use of the website, portal, intake forms, account tools, communications, and related online services provided by Hargen Energy LLC(“Hargen Energy,” “Hargen,” “we,” “our,” or “us”).

Hargen Energy provides business-to-business solar operations support services for residential solar companies, contractors, and related businesses. These services may include project follow-through, permit support, utility and interconnection support, PTO follow-up, CRM cleanup, document organization, scheduling support, customer update assistance, quote or proposal support, equipment coordination, and other scoped back-office or operations support services.

By accessing our website, submitting a request, creating an account, using our portal, approving a scope of work, or otherwise using our services, you agree to these Terms.

If you are using Hargen Energy on behalf of a company or other organization, you represent that you have authority to bind that company or organization to these Terms.

1. Business-to-Business Services

Hargen Energy provides services to businesses, not to homeowners or general consumers.

Our services are intended for solar contractors, residential solar companies, project managers, office teams, and related business users who need support with solar operations, documentation, follow-up, scheduling, customer communication, and project administration.

Hargen Energy is not acting as the homeowner’s contractor, salesperson, financial advisor, legal advisor, tax advisor, engineer, utility representative, AHJ representative, or permit authority. Unless specifically agreed in a separate written agreement, Hargen Energy does not act as the contractor of record, installer of record, engineer of record, or permit holder for any project.

2. Relationship to Client Agreements and Scopes of Work

These Terms govern general website, portal, account, intake, and service-access use.

Specific paid services may also be governed by one or more separate documents, including:

If there is a conflict between these Terms and a signed or electronically accepted client agreement, statement of work, or work authorization, the more specific client agreement or scope document will control for that specific service.

3. Account Access and Authorized Users

If you receive access to a Hargen Energy portal or account, you are responsible for:

You are responsible for activity conducted through your account or by users acting under your company’s account.

Hargen Energy may suspend or restrict access if we believe an account is being misused, compromised, used unlawfully, used to submit harmful content, or used in a way that creates security, legal, payment, or operational risk.

4. Client Responsibilities

You are responsible for the information, documents, instructions, approvals, and access you provide to Hargen Energy.

You agree that:

Hargen Energy may rely on the information, documents, instructions, and approvals you provide.

5. Submitted Information, Files, and Project Materials

You may submit or provide access to documents and information related to solar projects, customers, permits, utilities, inspections, equipment, CRMs, scheduling, communications, billing, and other business operations.

This may include customer names, addresses, phone numbers, emails, utility documents, permit documents, plan sets, inspection records, photos, job notes, CRM records, spreadsheets, correction notices, equipment information, and other project materials.

You retain ownership of your submitted materials. You grant Hargen Energy a limited right to access, use, process, copy, store, transmit, organize, summarize, and disclose submitted materials as reasonably necessary to provide requested services, operate our business, maintain records, comply with law, protect our systems, and enforce our agreements.

You are responsible for ensuring submitted materials are appropriate, accurate, authorized, and necessary for the requested service.

Do not submit unnecessary sensitive information, bank login credentials, Social Security numbers, personal financial credentials, medical information, or unrelated private information.

6. Use of Third-Party Systems

Many solar operations tasks involve third-party systems, including utility portals, AHJ portals, permit portals, CRM systems, email systems, file storage systems, equipment platforms, scheduling tools, payment processors, design tools, engineering firms, drafting companies, subcontractors, and customer communication platforms.

When you direct Hargen Energy to use a third-party system, submit information to a third party, communicate with a third party, or access a third-party account, you represent that you have authority to do so.

Hargen Energy is not responsible for:

7. No Guaranteed Approvals, Timelines, or Outcomes

Hargen Energy provides support, follow-through, coordination, documentation, organization, and administrative assistance. We do not guarantee:

Any turnaround times, response targets, or completion estimates are estimates only unless a signed agreement expressly states otherwise.

8. Service Requests, Support Blocks, and Work Authorization

Hargen Energy may provide services through support blocks, request-based work, scoped service packages, custom scopes, or other agreed service arrangements.

Work may begin after the applicable scope, payment terms, client responsibilities, and access requirements have been accepted.

Hargen Energy may decline, pause, or rescope work if:

Unless otherwise agreed in writing, unused time, support blocks, request credits, billing cycles, cancellation terms, and refund terms are governed by the applicable client agreement, support block agreement, statement of work, order form, invoice, or payment authorization.

9. Payment and Billing

Fees, billing schedules, payment methods, renewal terms, support block amounts, request fees, deposits, late fees, cancellation terms, and refund terms are stated in the applicable client agreement, order form, invoice, checkout page, payment authorization, or statement of work.

You agree to pay all amounts owed under the applicable billing terms.

If payment is late, declined, disputed, reversed, or not received, Hargen Energy may pause work, restrict portal access, withhold non-critical deliverables, suspend services, or terminate the account, subject to applicable law and any signed agreement.

You are responsible for any taxes, payment processor fees, chargeback costs, collection costs, or other amounts described in the applicable agreement or invoice.

10. Client Approvals and Communications

Hargen Energy may prepare drafts, summaries, customer updates, permit-support materials, utility-support materials, CRM updates, task lists, emails, or other work product.

Where approval is requested or reasonably required, you are responsible for reviewing and approving the work before it is sent, submitted, relied upon, or treated as final.

If you authorize Hargen Energy to send communications, submit documents, update records, or interact with third parties on your behalf, Hargen Energy may rely on that authorization.

Hargen Energy is not responsible for errors caused by inaccurate, incomplete, outdated, or unauthorized client instructions or source documents.

11. AI-Assisted Tools

Hargen Energy may use AI-assisted tools to help with internal operations and client service delivery, including organizing documents, summarizing project notes, drafting messages, identifying missing information, preparing task lists, classifying work requests, or reviewing uploaded materials.

AI-assisted tools are used to support, not replace, business judgment. Hargen Energy may review AI-assisted outputs before using them for client-facing, service-critical, or operationally important work.

You agree not to submit confidential, sensitive, regulated, or unnecessary information unless it is needed for the requested service and you are authorized to provide it.

12. Acceptable Use

You agree not to use Hargen Energy’s website, portal, forms, or services to:

Hargen Energy may suspend or terminate access for violations of this section.

13. Confidentiality

Each party may receive confidential or business-sensitive information from the other party.

Confidential information may include client records, customer information, project files, pricing, workflows, business processes, login access, documents, internal notes, communications, and non-public business information.

Each party agrees to use reasonable care to protect the other party’s confidential information and to use it only for the purpose of the business relationship, service delivery, legal compliance, security, or as otherwise authorized.

Confidentiality obligations do not apply to information that is publicly available, independently developed without use of confidential information, lawfully received from another source, or required to be disclosed by law.

14. Privacy

Hargen Energy’s collection and use of personal information is described in our Privacy Policy.

By using our website, portal, forms, or services, you acknowledge that information may be collected, used, processed, stored, and shared as described in the Privacy Policy.

15. Intellectual Property

Hargen Energy owns its website, portal, workflows, templates, service processes, internal tools, text, designs, trade names, logos, business methods, AI-assisted workflows, and other intellectual property, except for materials owned by clients or third parties.

You may not copy, reproduce, modify, distribute, sell, exploit, or create derivative works from Hargen Energy materials without written permission.

You retain ownership of materials you submit to Hargen Energy. Hargen Energy may use submitted materials only as described in these Terms, the Privacy Policy, and applicable client agreements.

Unless otherwise agreed in writing, work product created specifically for a client may be used by that client for its internal business purposes after all applicable fees have been paid.

16. Feedback

If you provide suggestions, ideas, requests, improvements, or feedback about Hargen Energy’s website, portal, workflows, services, or business processes, you grant Hargen Energy the right to use that feedback without restriction or compensation.

17. Disclaimers

Hargen Energy provides its website, portal, intake tools, communications, and services on an “as available” basis.

To the maximum extent permitted by law, Hargen Energy disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted operation, error-free operation, and any warranty arising from course of dealing or usage of trade.

Hargen Energy does not guarantee that the website, portal, services, third-party systems, files, communications, or work product will be uninterrupted, error-free, secure, accepted by third parties, or achieve any particular result.

Some jurisdictions do not allow certain warranty disclaimers, so some disclaimers may not apply to you.

18. Limitation of Liability

To the maximum extent permitted by law, Hargen Energy will not be liable for indirect, incidental, consequential, special, exemplary, punitive, or lost-profit damages, including loss of revenue, loss of business, loss of goodwill, project delay, customer dispute, lost opportunity, data loss, or third-party platform issue, even if Hargen Energy has been advised of the possibility of such damages.

To the maximum extent permitted by law, Hargen Energy’s total liability for any claim arising out of or related to these Terms, the website, the portal, or services will not exceed the amounts paid by the client to Hargen Energy for the specific service giving rise to the claim during the three months before the event giving rise to the claim.

The limitations in this section apply to all theories of liability, including contract, tort, negligence, strict liability, warranty, statute, and otherwise, to the maximum extent permitted by law.

Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply.

19. Indemnification

You agree to defend, indemnify, and hold harmless Hargen Energy, its owners, employees, contractors, representatives, service providers, and affiliates from and against claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

20. Suspension and Termination

Hargen Energy may suspend or terminate access to the website, portal, account, or services if:

Termination does not eliminate payment obligations, confidentiality obligations, liability limitations, indemnity obligations, or other terms that by their nature should survive termination.

21. Electronic Records and Acceptance

You agree that agreements, approvals, authorizations, notices, records, signatures, checkbox confirmations, portal approvals, email approvals, and other communications may be provided electronically.

You agree that electronic acceptance may have the same legal effect as a handwritten signature where permitted by law.

You are responsible for keeping copies of agreements, invoices, approvals, and service records for your own records.

22. Governing Law and Venue

These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules.

Unless a separate signed agreement states otherwise, any dispute arising out of or related to these Terms, the website, the portal, or services will be brought in the state or federal courts located in California, and each party consents to personal jurisdiction and venue in those courts.

23. Changes to These Terms

Hargen Energy may update these Terms from time to time. The updated Terms will be posted on this page with a new “Last Updated” date.

Changes apply going forward after they are posted, unless otherwise required by law or stated in a separate agreement.

For active paid services, material changes to service-specific terms will not override an existing signed agreement or statement of work unless the parties agree or the agreement allows the change.

24. Miscellaneous

If any part of these Terms is found unenforceable, the remaining parts will remain in effect.

Hargen Energy’s failure to enforce any provision does not waive our right to enforce it later.

You may not assign your rights or obligations under these Terms without Hargen Energy’s written consent. Hargen Energy may assign these Terms in connection with a merger, acquisition, sale of assets, reorganization, or business transfer.

These Terms, together with the Privacy Policy and any applicable client agreement, statement of work, invoice, payment authorization, or work authorization, form the agreement between you and Hargen Energy regarding the applicable use or service.

25. Contact

For legal notices, account questions, or contractual questions, contact:

Hargen Energy LLC
Email: support@hargenenergy.com
Website: hargenenergy.com