Privacy Policy

1. Information We Collect

We collect information that is reasonably necessary to operate our business, respond to inquiries, provide requested services, manage client accounts, and protect the security of our systems.

A. Business Contact Information

We may collect business contact information, including:

• Name
• Company name
• Job title or role
• Business email address
• Business phone number
• Business address
• Website URL
• Contractor license information, where relevant
• Communication preferences
• Notes or information you provide during sales, onboarding, or support conversations

B. Client Account and Portal Information

If you create an account or use a Hargen Energy portal, we may collect:

• Login credentials or authentication information
• Account role and permission level
• Company profile information
• Submitted work requests
• Uploaded files
• Internal notes related to your account or requested services
• Service history, support block usage, request status, and billing status
• Messages, comments, approvals, and instructions submitted through the portal

C. Project and Service Information

Because Hargen Energy provides solar operations support, clients may provide information related to solar projects, customer jobs, permits, utility applications, inspections, equipment, scheduling, and CRM records.

This may include:

• Customer names and contact information
• Service addresses or project addresses
• Utility account information
• Permit documents
• Interconnection or PTO documents
• Plan sets, drawings, or engineering documents
• Inspection results, correction notices, or approval records
• Project photos
• Equipment information
• Inverter, battery, panel, monitoring, or warranty information
• Customer communication history
• CRM exports, spreadsheets, notes, or task lists
• Scheduling information, appointment windows, and access instructions
• Other documents or information needed to perform requested services

We process this information to provide services requested by our business clients. When a contractor or solar company provides information about its own customers, employees, subcontractors, projects, or jobs, that contractor or solar company is responsible for ensuring it has the right to provide that information to Hargen Energy.

D. Payment and Billing Information

We may collect billing-related information, including:

• Billing contact name
• Billing email address
• Company billing information
• Selected service plan, support block, or request type
• Payment status
• Invoice history
• Transaction records

Payments may be processed by third-party payment processors. We do not intentionally store full credit card numbers or complete payment card credentials on our own systems.

E. Communications

We may collect information from communications with you, including:

• Emails
• Contact form submissions
• Scheduling requests
• Meeting notes
• Support requests
• Phone call notes
• Text messages or other business communications, where applicable

F. Website, Device, and Usage Information

When you visit our website or use our online systems, we may collect limited technical information, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Referring page or source
• Approximate location derived from IP address
• Date, time, and duration of visits
• Error logs or security logs
• Cookie or similar tracking information

We use this information to operate the website, improve usability, understand how visitors find us, prevent abuse, and maintain security.

2. How We Use Information

We use information for legitimate business and service purposes, including to:

• Respond to inquiries
• Schedule discovery calls or service meetings
• Evaluate whether Hargen Energy is a fit for requested support
• Create and manage client accounts
• Provide solar operations support
• Process submitted work requests
• Organize documents and project information
• Assist with permits, utilities, interconnection, PTO, CRM cleanup, scheduling, customer updates, equipment coordination, and related project-support work
• Track support block usage, request status, and service history
• Communicate with clients about open items, missing information, project status, billing, and account matters
• Prepare drafts, summaries, checklists, and service notes
• Process payments and invoices
• Improve our website, portal, workflows, and internal operations
• Detect, prevent, and respond to fraud, abuse, unauthorized access, and security incidents
• Comply with legal, tax, accounting, contractual, and regulatory obligations
• Enforce our agreements and protect our rights, clients, systems, and business

3. AI-Assisted Processing

Hargen Energy may use AI-assisted tools to help organize, summarize, extract, classify, draft, or review information submitted by clients. For example, AI-assisted tools may help us summarize project notes, identify missing information, organize uploaded files, draft customer updates, review permit or utility documents, or prepare internal task lists.

AI-assisted tools are used to support service delivery and internal operations. We do not treat AI output as automatically final. Human review may be used before service-critical decisions, client-facing messages, or operational actions are completed.

Clients should not submit unnecessary sensitive information, payment credentials, Social Security numbers, bank login credentials, or other information that is not required for the requested service. If sensitive information is accidentally submitted, we may delete, redact, or restrict it where practical.

4. How We Share Information

We do not sell personal information.

We may share information only as reasonably necessary for business operations, service delivery, legal compliance, security, or with your direction.

A. Service Providers and Subprocessors

We may share information with vendors that help us operate our business, including providers for:

• Website hosting
• Cloud storage
• Authentication and account security
• Email delivery
• Scheduling
• Payment processing
• Analytics
• CRM or support tools
• Document management
• AI-assisted processing
• Security, logging, and monitoring
• Accounting, tax, or legal support

These providers are authorized to use information only as needed to provide services to us or as otherwise permitted by law or their applicable service terms.

B. With Client Direction

If a client asks Hargen Energy to perform work involving third-party portals, utilities, building departments, AHJs, equipment platforms, CRM systems, subcontractors, drafting companies, engineering companies, or customer communications, we may use or disclose information as necessary to complete the requested work.

Examples may include submitting information to a utility portal, preparing a permit package, coordinating with a building department, sending a customer update, organizing documents in a client’s CRM, or communicating with a project-related party as directed by the client.

C. Legal, Safety, and Compliance Reasons

We may disclose information if we believe it is reasonably necessary to:

• Comply with law, regulation, subpoena, legal process, or government request
• Protect the rights, safety, property, or security of Hargen Energy, our clients, or others
• Investigate fraud, abuse, security incidents, or unauthorized activity
• Enforce our agreements
• Respond to claims or disputes
• Protect against legal liability

D. Business Transfers

If Hargen Energy is involved in a merger, acquisition, financing, sale of assets, reorganization, or similar business transaction, information may be transferred as part of that transaction, subject to reasonable confidentiality protections.

5. Client-Provided Customer and Project Data

Hargen Energy often receives information from business clients about their own customers, projects, employees, subcontractors, vendors, or jobs.

When we process that information, we generally do so to provide services requested by the business client. The business client remains responsible for:

• Having the right to provide the information to Hargen Energy
• Giving any required notices to its own customers, employees, subcontractors, or other individuals
• Obtaining any required permissions or authorizations
• Ensuring that submitted information is accurate and appropriate for the requested work
• Avoiding submission of unnecessary sensitive information

Hargen Energy is not responsible for the privacy practices of our clients, utilities, AHJs, CRMs, equipment platforms, payment processors, or other third-party systems that a client directs us to use.

6. Cookies and Analytics

We may use cookies, analytics tools, log files, or similar technologies to operate our website, remember preferences, understand website traffic, improve our services, and protect against fraud or abuse.

You may be able to disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

We do not currently intend to sell personal information or share personal information for cross-context behavioral advertising. If this changes, we will update this Privacy Policy and provide any required choices.

7. Data Retention

We keep information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide services
• Maintain account records
• Track support history
• Complete requested work
• Resolve disputes
• Maintain business, tax, accounting, and legal records
• Enforce agreements
• Maintain security and fraud-prevention logs
• Comply with legal obligations

Retention periods may vary depending on the type of information, the client relationship, the nature of the project, legal requirements, and operational needs.

We may delete, archive, anonymize, or de-identify information when it is no longer reasonably needed.

8. Security

We use reasonable technical, administrative, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

Security measures may include access controls, role-based permissions, authentication controls, vendor security practices, secure storage systems, monitoring, and internal procedures.

No website, portal, cloud system, email account, or internet-based service can be guaranteed to be completely secure. Clients are responsible for protecting their own login credentials, limiting access within their own teams, and avoiding submission of unnecessary sensitive information.

If you believe information submitted to Hargen Energy has been accessed or used improperly, contact us immediately at support@hargenenergy.com.

9. Your Choices and Rights

Depending on where you live and the nature of your relationship with Hargen Energy, you may have rights to request access to, correction of, deletion of, or information about certain personal information we maintain.

You may contact us to:

• Request access to personal information associated with you
• Request correction of inaccurate information
• Request deletion of certain information
• Ask how information is used or shared
• Opt out of certain marketing communications
• Ask questions about this Privacy Policy

We may need to verify your identity or authority before responding to a request. We may deny or limit a request where permitted by law, including where information must be retained for legal, security, accounting, dispute-resolution, service-delivery, or contractual reasons.

10. California Privacy Notice

This section provides additional information for California residents.

California privacy laws may provide certain rights regarding personal information, including the right to know, access, correct, delete, opt out of sale or sharing, limit certain uses of sensitive personal information, and not be discriminated against for exercising privacy rights.

Categories of Personal Information We May Collect

Depending on how you interact with us, we may collect the following categories of personal information:

• Identifiers, such as name, email address, phone number, company name, business address, account identifiers, IP address, or online identifiers
• Commercial information, such as service selections, billing records, invoice history, and support history
• Internet or electronic activity information, such as website usage, device information, browser information, and log data
• Geolocation information, such as approximate location from IP address or service/project addresses submitted for work requests
• Professional or employment-related information, such as company role, job title, contractor information, or project responsibility
• Audio, electronic, or visual information, such as communications, uploaded photos, files, or meeting notes
• Sensitive personal information, if submitted by a client or necessary for a requested service, such as account details contained in utility documents or precise service address information
• Inferences, such as service needs, account status, or workflow recommendations based on submitted information

Sources of Personal Information

We may collect personal information from:

• You directly
• Your company or employer
• Your authorized representatives
• Client-submitted documents or files
• Publicly available business sources
• Website and portal activity
• Payment, scheduling, hosting, communication, analytics, and other service providers
• Third-party systems you direct us to use

Business Purposes for Collection and Use

We collect and use personal information for the business purposes described in this Privacy Policy, including service delivery, account management, billing, communications, security, compliance, analytics, and internal operations.

Sale or Sharing of Personal Information

We do not sell personal information.

We do not intend to share personal information for cross-context behavioral advertising. If our practices change, we will update this Privacy Policy and provide any required opt-out rights.

Sensitive Personal Information

We do not use sensitive personal information to infer characteristics about individuals. We use sensitive personal information only as reasonably necessary to provide requested services, maintain security, comply with law, or for other purposes permitted by applicable law.

California Privacy Requests

California residents may submit privacy requests by contacting us at:

Email: support@hargenenergy.com

We may verify your identity before fulfilling a request. Authorized agents may submit requests where permitted by law, but we may require proof of authorization.

11. Marketing Communications

We may send business-related emails, service updates, scheduling messages, account notices, or marketing communications.

You may opt out of marketing emails by following the unsubscribe instructions in the email or contacting us. Even if you opt out of marketing communications, we may still send non-marketing messages related to active services, billing, security, legal notices, or account administration.

12. Third-Party Websites and Services

Our website, portal, emails, or services may link to or interact with third-party websites, platforms, portals, utilities, payment processors, CRMs, scheduling tools, AHJ portals, equipment platforms, or other services.

We are not responsible for the privacy practices, security, content, or terms of third-party services. Your use of third-party services may be governed by their own privacy policies and terms.

13. Children’s Privacy

Hargen Energy provides business-to-business services and does not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete it.

14. International Users

Hargen Energy is based in the United States. If you access our website or services from outside the United States, you understand that your information may be processed and stored in the United States or other locations where our service providers operate.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last Updated” date. If changes are material, we may provide additional notice where appropriate.

Your continued use of our website, portal, or services after an updated Privacy Policy is posted means the updated policy applies going forward.

16. Contact Us

For questions about this Privacy Policy or to submit a privacy request, contact us at:

Hargen Energy LLC
Email: support@hargenenergy.com
Website: hargenenergy.com